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Frequently Asked Questions
Our Sirona Mental Wellness team of Specialists are here to answer any questions you may have.
Does the practice take insurance?
Yes!
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Medication Management
Cathleen McKnight, DNP, APRN, FNP-C, PMHNP-BC: Aetna, Anthem BCBS, CareSource, Cigna, Custom Design Benefits, Humana, Medical Mutual, Medicare, MyCare, UnitedHealthcare, UMR, Optum, Student Resources, & self-pay
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Therapy
Jordan Haire, LPCC-S: Aetna, Anthem BCBS, CareSource, Cigna, Custom Design Benefits, Humana, Medical Mutual, Medicare, UnitedHealthcare, UMR, Optum, Student Resources, & self-pay
Natalie Meiszer, LPC: Aetna, Anthem BCBS, CareSource, Cigna, Medical Mutual, & self-pay
Emily Sander, LPC: Aetna, Anthem BCBS, CareSource, Cigna, Medical Mutual, & self-pay
Maddy Campbell, LPC: Aetna, Anthem BCBS, CareSource, Cigna, Medical Mutual, & self-pay
Elizabeth Ming, LPCC: Aetna, Anthem BCBS, CareSource, Cigna, Custom Design Benefits, Medical Mutual, & self-pay
Ashton Roach, LPC: Aetna, Anthem BCBS, CareSource, Cigna, Medical Mutual, & self-pay
Mariah Tendam, LPCC: Aetna, Anthem BCBS, CareSource, Cigna, Custom Design Benefits, Medical Mutual, & self-pay
Abby Wilson LPC: Aetna, Anthem BCBS, CareSource, Cign, Medical Mutual, & self-pay
Danielle Northcutt, LSW: Aetna, Anthem BCBS, CareSource, Cigna, Medical Mutual, & self-pay
Josie Muterspaw, LPCC-S: Anthem BCBS, CareSource, Cigna, Custom Design Benefits, Medical Mutual, Medicare, UnitedHealthcare, UMR, Optum, Student Resources, & self-pay (awaiting Aetna)
Do you offer teletherapy (online) or in person therapy?
Both. We can discuss which you prefer! In general, our healthcare providers like to try to complete the initial visit in-person, but there is flexibility based on client circumstance. Our physical location is in West Chester, Ohio. Due to state licensing laws, we can only provide services to residents of Ohio at this time. You must be physically in the state at
the time of your appointment if using teletherapy.
Does the practice honor the No Surprises Act?
Yes. If you are not using insurance, you will receive a Good Faith Estimate of expected changes after scheduling your initial appointment so that you are aware of all fees, and you will receive a Good Faith Estimate of what medication management and/or therapy will cost for the first year! You can preview the No Surprises Act here.
Are visits confidential?
Yes. There are only a couple exceptions. One is when we are required by law to disclose info about your care at the practice. Even then, we will only give the minimum necessary information as required by the law. The other time is with your written permission for people or agencies you decide it would be helpful to be aware of and involved of your progress in therapy. Please check out our Notice of Privacy Practices for more detailed information.
Call
office: 513-991-7007
fax: 513-609-4558
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Hours
Tuesday: 10-6pm
Wednesday: 10-6pm
Thursday: 10-6pm
Friday: 10-6pm
Saturday & Sunday Closed
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8200 Beckett Park Drive, Suite 111 | West Chester, OH 45069
*Appointments offered outside of office hours subject to clinicians' schedule